Cancellation policy

Subscription Service Cancellation Policy

This policy outlines the rules for cancelling your recurring subscription for The Garbage Company's garbage collection service. By subscribing, you agree to these terms.

 

1. Minimum Commitment Period

 

To ensure efficient service setup and scheduling, all new subscriptions are subject to a Minimum Commitment Period of four (4) weeks, equivalent to four (4) successful weekly service cycles.

  • Cancellation Eligibility: You are eligible to cancel your subscription only after the completion of the Minimum Commitment Period (i.e., after the 4th weekly service charge has been processed).

  • Cancellation During Commitment Period: You may schedule your cancellation at any time, but the service termination will only become effective at the end of the Minimum Commitment Period. You will be responsible for all service charges within this initial 4-week term.

 

2. Service Management Flexibility (Pausing, Skipping, Rescheduling)

 

We offer maximum flexibility to manage your service schedule to fit your needs, even during the Minimum Commitment Period:

Action Availability Details
Skip a scheduled collection Available Anytime You may skip your next scheduled weekly collection/charge at any time before the cutoff for that service cycle.
Pause the service Available Anytime You may pause your service for a period of [Specify timeframe, e.g., 1 to 8 weeks]. Your billing will automatically resume after the pause period ends.
Reschedule a collection Available Anytime You can adjust the date of your next collection/charge as needed.

Note: Using the skip, pause, or reschedule feature does not count toward or accelerate the end date of the Minimum Commitment Period.

 

3. How to Terminate Your Service Subscription

 

To initiate a service termination, please follow these steps:

  1. Log into your Customer Account Portal on our website.

  2. Navigate to the 'Manage Subscription' section.

  3. Select the 'Cancel Service' option and follow the prompts.

Your service will remain active until the end of your current billing cycle/commitment period. You will not be billed again after the effective termination date.

 

4. Refunds

 

  • We do not offer refunds or prorated credits for cancellations made during an active, paid service cycle. Service is paid for the entire week/month, regardless of whether the scheduled collection was utilized or skipped.

  • Once a weekly service charge has been successfully processed, the payment is non-refundable.

  • Any cancellation scheduled will simply stop future recurring charges once your eligibility period is complete.

 

5. Automatic Renewal

 

Your subscription for the garbage collection service will automatically renew at the end of your current billing cycle (weekly) unless you terminate your service prior to your next scheduled charge date.